Warwick SU Loyalty Scheme
FAQ’s
WHAT IS Warwick Su Loyalty Scheme?
Warwick Su Loyalty Scheme is a scheme available in participating outlets where you can collect and redeem loyalty points on your purchases and benefit from promotional vouchers.
DOES MY PARTICIPATING RESTAURANT USE FOOD CLUB CARDS OR JUST THE MOBILE PHONE APP.?
In WarwickSU the loyalty scheme is only enabled via the mobile phone app.
How do I register VIA THE MOBILE PHONE APP.?
Click on the ‘Download the app” link on Warwick SU’s website, or scan the QR code with your mobile phone (if available, this QR code may be found on menus and price lists within the SU Outlets). Once downloaded, open the app. and follow the instructions on the app. to enter your details, register your mobile device and create an account.
HOW DO I REGISTER A MOBILE PHONE DEVICE TO MY EXISTING ACCOUNT?
Click on the ‘Download the app” link on Warwick SU’s website, or scan the QR code with your mobile phone (if available, this QR code may be found on menus and price lists within the SU Outlets). Once downloaded, follow the instructions on the app. to link your device to your account.
I haven’t received my validation e-mail?
If you are having difficulties in receiving the validation e-mail please do the following:
- Check your junk email folder.
- If the email isn’t there then log in to your account and click on the link to ‘Resend Validation Email’
How do I reset my Password
To reset your password go to your Account Details screen, scroll down to the Password section where you will find three fields; Current Password, New Password and Confirm New Password. Fill each of these fields with their required values and hit the 'Reset Password' button. If you have forgotten your password and cannot login you can reset your password using the Forgotten Password page found on the Login screen.
How do I change my Email Address?
To change your registered Email address (the Email address you use to login to this site with) simply go to your 'Account Details' screen and expand the 'Contact' panel. Within this panel you will find a section titled ‘Change your Email Address’; fill out your new Email address and confirmation of Email address and click the ‘Save’ button. A verification Email will then be sent to your new Email address which will contain a reset link. Follow the steps shown on screen from this point.
How do I collect points?
You can collect points by presenting your mobile phone app. QR code to the cashier at the point of sale. Points will not be accrued against restricted products. (See FAQ subject heading ‘ARE THERE ANY RESTRICTIONS ON USING WARWICK SU LOYALTY SCHEME?’).
How do I use a Voucher?
If you have vouchers assigned to your account these vouchers are always available to be applied to your purchase at the till point (presuming all voucher requirements are fulfilled). You can also use Auto-Apply to pre-set vouchers in a pending state on your mobile phone app. so that when your mobile phone app. is presented at the till the voucher will automatically be applied.
Can I check how many points I have accrued?
The cardholder can view their card balance online by logging into their validated account. The points from your transaction and total live points balance can also be printed on each till receipt.
Why do I need to register my personal details?
Personal details are required to enable us to link your card number / mobile phone app. to you and WARWICK SU LOYALTY Scheme; without this information we will not be able to generate an account summary thus you will not be able to collect or redeem your points.
Are my details safe?
The details you provide during the registration process are held securely on the MCR Systems Servers within the EU, and are not stored on any websites.
WHAT HAPPENS IF MY PERSONAL DETAILS CHANGE?
It is your responsibility to advise WARWICK SU LOYALTY SCHEME of a change to your personal details by updating your account.
MY MOBILE PHONE HAS BEEN LOST OR STOLEN – WHAT SHOULD I DO?
If your mobile phone or device is lost or stolen, it must be reported on Warwick SU Loyalty Scheme website against your account. This will ensure that your points cannot be redeemed by anyone else. The Warwick SU Outlets will not be liable for any such loss of points.